Shipping and Handling

Shipment

We aim to have all items listed in this catalogue in stock in the quantities and sizes listed. We can only undertake to despatch an order on a particular date. The date of delivery at the customer's address is subject to the normal variations of the delivery service used.

Method of delivery

The method of delivery is selected in order to give safe and rapid delivery; we normally use a door-to-door courier service although alternative methods may be used depending on the materials ordered.

Despatch

Orders will normally be despatched within 48 hours of receipt.

Restricted Articles

Some of the items in this catalogue are subject to transport restrictions. This should be considered if the item is to be onward shipped.

Non delivery

If we have notified you of despatch of goods and you have not received delivery within 7 working days, please contact us.

Insurance

All consignments will be insured by us against the usual risks unless we are instructed in writing to the contrary.

Export Restrictions

A UK Government export licence may be required for some items to some destinations. If the item you require needs a special export licence or an end-use statement we will inform you at the time you order.

Materials Handling

Many of our materials are extremely delicate and it is essential every care is taken when handling them. Special attention is drawn to the extreme fragility of Microfoil, Microleaf and thinner and finer materials.

All materials are carefully packed to ensure safe transport of goods to your address. We do not accept responsibility for damage caused by mishandling once the outer transit packaging has been removed.